We welcome guests from around the world to our beautiful and historic property in picturesque Niagara-on-the-Lake. To ensure a comfortable and enjoyable stay, we ask that you review our policies below and read the FAQ's.
A valid credit card number with an expiry date is required to confirm reservations (we gladly accept Visa, MasterCard, American Express, Debit, or cash). A confirmation email will be sent once your reservation has been confirmed.
As we are a boutique bed & breakfast business, cancellations greatly affect our business. Guests can cancel free of charge more than 14 days in advance of arrival date without penalty. If you cancel 14 days or less, 100% of the first night will be charged (for each room cancelled).
CHECK-IN & CHECK-OUT TIME:
Guest may check-in between 3:00PM and 5:00PM. Earlier check-in is possible but cannot be guaranteed, please contact us in advance. If you will be arriving after 5:00PM, we ask that you let us know as it will help us plan.
Check-out time is 11AM.
The guest is liable for any damage howsoever caused to the allocated suites(s) or to Greenview Manor premises or property caused by you or any persons in your party (whether or not staying at Greenview Manor) during your stay. Greenview Manor reserves the right to retain your credit card and/or debit card details and charge or debit such amounts as it shall in its sole discretion deem fit on the said card(s) to compensate or make good the loss, damage, costs or expenses incurred.
Greenview Manor is tailored for adults, children under the age of 13 are not permitted to stay at Greenview. Guests arriving with children under the age of 13 will have their booking cancelled and no refund will be issued.
SMOKING & VAPING:
Greenview Manor is a 100% non-smoking facility. Smoking is not permitted anywhere within the suites. Should it be determined that smoking has taken place in a guest room, Greenview Manor will charge a $250.00 cleaning fee before or after check-out.
To accommodate our guests who have allergies, Greenview does not accept pets of any kind.
WAIVER AND RELEASE OF LIABILITY:
a) The guest(s) agree(s) that the owners are not responsible for any accidents, injuries or illness that occurs while on the premises or its facilities. The Homeowners are not responsible for the loss of personal belongings or valuables of the guest(s). By accepting reservations, it is agreed that all guests are expressly assuming the risk of any harm arising from their use of the premises or others whom they invite to use the premise. Owner recommends that Guests obtain and carry insurance to protect personal property. Please read and understand our policies before arrival. Check-in at Greenview Manor constitutes acceptance of these policies
b) In order to participate in all trips and activities with Greenview Manor, you hereby agree that you will not make a claim against Greenview Manor, and give up the right to sue for any injuries or damages howsoever caused. You acknowledge that the activities arranged by Greenview Manor involve inherent risks and dangers that may cause serious injury and possible death to participants. If you are booking a bicycle tour or bicycle rental, you attest that you are physically capable and sufficiently trained to ride a bicycle and that you agree to obey all Ontario Highway Traffic Act Laws.
You agree that you fully understand the risks and dangers associated with the participation of your group in the activities arranged by Greenview Manor and ALL members of your group accept them at their own risk.
You also agree that this liability declaration limits the liability of the company (Greenview Manor) and to the same extent limits all agents and employees of Greenview Manor even though they are not formal parties to this agreement.