We welcome guests from around the world to our beautiful and historic property in picturesque Niagara-on-the-Lake.

To ensure a comfortable and enjoyable stay, we ask that you review our policies below and read the FAQ's.  

OUR POLICIES

RESERVATIONS:

A valid credit card number with an expiry date is required to confirm reservations (we gladly accept Visa, MasterCard, American Express, Debit, or cash).  A confirmation email will be sent once your reservation has been confirmed.  

CANCELLATIONS & NO SHOWS:

As we are a boutique bed & breakfast business, cancellations greatly affect our business.  When we reserve a suite for you, we turn away all other inquiries for those nights as we have agreed to hold the dates for you.  We understand that cancellations are often beyond your control and for this reason we recommend purchasing travel insurance for your protection.  Guests can cancel or change the reservation without penalty 15 days prior to arrival date.  

  • Guests will be charged the full balance of the reservation if there is a cancellation or change in the 14 days before arrival 

  • No shows - guests who do not arrive for their reservation will be charged the full amount of the booking to the card on file

The above cancellation policies hold no matter the reason for cancellation (except Covid restrictions by government).​  As a small business, we have to strictly enforce our cancellation policy.  Please read our cancellation policy carefully.

CHECK-IN & CHECK-OUT TIME:

Guest may check-in between 3:00PM and 5:00PM.  If you will be arriving after 5:00PM, we ask that you let us know as it will help us plan.  Earlier check-in is possible but cannot be guaranteed, please contact us in advance.  Check-out time is 11AM.

CHILDREN:

Greenview Manor is tailored for adults, children under the age of 13 are not permitted to stay at Greenview.  Guests arriving with children under the age of 13 will have their booking cancelled and no refund will be issued.

SMOKING & VAPING:

Greenview Manor is a 100% non-smoking facility. Smoking and vaping are not permitted anywhere within the suites. Should it be determined that smoking has taken place in a guest room, Greenview Manor will charge a $250.00 cleaning fee before or after check-out.

WEDDING, PARTIES, PHOTOGRAPHY:

Our property is strictly for sleeping accommodations:

  • We do not provide space for weddings, wedding group preparations (no visits by make-up artists/hairdressers), receptions, photo sessions, business meetings or parties of any nature

  • No bachelorette, bachelor parties or parties of any kind allowed

  • Only registered guests are permitted to be on the property, no outside visitors  

​Greenview Manor has the right to cancel any reservations that does not align to this policy.

NON-REGISTERED GUESTS:

For the safety and security of our guests, people who are not registered as guests are not permitted on the property and in the B&B.  Exceptions can be made with advance notice and approval.  This is a private home, thank you for understanding.

PETS:

To accommodate our guests who have allergies, Greenview Manor does not accept pets of any kind.

 

DAMAGE POLICY:

We ask that you respect our home during your stay.  The guest is liable for any damage howsoever caused to the allocated suites(s) or to Greenview Manor premises or property caused by you or any persons in your party (whether or not staying at Greenview Manor) during your stay.  Greenview Manor reserves the right to retain your credit card and/or debit card details and charge or debit such amounts as it shall in its sole discretion deem fit on the said card(s) to compensate or make good the loss, damage, costs or expenses incurred.  Extraordinary cleaning of stains on carpets, towels, damaged sheets/bedding, pillow cases, robes and duvet covers will be charged for.  Should we not be able to remove stains left behind, we reserve the right to charge for replacement of the article damaged.

WAIVER AND RELEASE OF LIABILITY:

a) The guest(s) agree(s) that the owners are not responsible for any accidents, injuries or illness that occurs while on the premises or its facilities.  The Homeowners are not responsible for the loss of personal belongings or valuables of the guest(s).  By accepting reservations, it is agreed that all guests are expressly assuming the risk of any harm arising from their use of the premises or others whom they invite to use the premise.  Owner recommends that Guests obtain and carry insurance to protect personal property.  Please read and understand our policies before arrival.  Check-in at Greenview constitutes acceptance of these policies.

b) In order to participate in all trips and activities with Greenview Manor, you hereby agree that you will not make a claim against Greenview Manor, and give up the right to sue for any injuries or damages howsoever caused.  You acknowledge that the activities arranged by Greenview Manor involve inherent risks and dangers that may cause serious injury and possible death to participants.  

You agree that you fully understand the risks and dangers associated with the participation of your group in the activities arranged by Greenview Manor and ALL members of your group accept them at their own risk.  You also agree that this liability declaration limits the liability of the company (Greenview Manor) and to the same extent limits all agents and employees of Greenview Manor even though they are not formal parties to this agreement.

FREQUENTLY ASKED QUESTIONS (FAQ's)

Q:  Do you have a policy for minimum nights?

A:   We have a 2 night minimum, but the reservation system will automatically override 2 night minimums if 1 night is available.  Depending on availability we can be flexible with minimum stays, please contact us directly (call or email) and we will do our best to accommodate you. 

Q:  I can't find the dates I'm looking for, what should I do?

A:   Please call or email us directly if your dates are not available, we will do our best to accommodate you.  Our calendar often changes, we would be happy to keep in touch should dates open up.

Q:  Why should I book directly with Greenview Manor?

A:   By booking directly with us (online, phone or email), we can help to personalize your visit, offer greater flexibility with modifications, and accommodate special requests.  

Q:  Can you accommodate dietary preferences for breakfast?

A:   Yes, the Niagara-on-the-Lake Golf Club Restaurant offers a variety of breakfast menu selections catering to all dietary needs.  Between January - March a breakfast cart is offered to our guests; we are happy to accommodate with advance notice.

 

Q:  How far is Greenview Manor Bed & Breakfast from the main street of historic Niagara-on-the-Lake?

A:   We are located in Old Town, 2 blocks (200 metres) from the main street, around the corner from Lake Ontario and an easy walk to restaurants, Shaw theatres, shops, art galleries and major attractions.  

 

Q:  Is parking available?

A:   Yes, each suite has a designated parking spot.

 

Q:  Can an extra bed be added to the suites?

A:   Yes, our suites can accommodate a 3rd guest for an additional $75 CAD per night.  Please view room descriptions for further details on bed size available.

 

Q:  What if I cannot climb stairs?

A:   We have 2 large suites located on the ground floor for your convenience.

 

Q:   Am I able to adjust the temperature of my suite?

A:   Each suite is equipped with individual temperature control for your comfort.

 

Q:  I have an electric car.  Do you have offer charging stations?

A:   We offer Tesla charger for your convenience.

Q:  What if I leave behind personal items at Greenview Manor?

A:   We would be happy to mail back your personal items via standard mail.  The cost will be charged to your credit card on file.